Canadian North Aurora Rewards Program
Terms & Conditions

Welcome to the new Aurora Rewards program, designed for you, the Seriously Northern traveller. Aurora Rewards strives to be the best in Canada and we will continue to grow the program with you in mind. Whether you’re travelling on company time or your own, you can earn points on flights booked with Canadian North* that can be redeemed for travel to the destination of your choice in our network**, or, for gift cards and merchandise.

In the future, we will be adding additional ways for you to earn points and some exciting reward items that are meaningful to your community. We are also announcing an enhanced Aurora Concierge program that will bring added benefits for joining Aurora Rewards and booking flights with Canadian North. These benefits are designed to make travelling easier and more rewarding. Our first tier starts at only 12 Qualifying Segments***, or 12,000 Qualifying Points***. So sign-up and start flying to earn seriously rewarding benefits in 2017. You can view the latest program information online at www.AuroraRewards.com.

* Points are earned on Eligible Flights on Eligible Fares, as defined below.
** Points are not redeemable for travel on codeshare flights operated by other carriers.
*** Qualifying Segments and Qualifying Points, as defined below.
Point Credit Rules and Conditions

Earning Qualifying Points with Canadian North
As an Aurora Rewards member, you earn points when you choose to book with Canadian North. Points are earned on scheduled flights booked with Canadian North (not applicable on flights operated by Calm Air or on charter flights). Points earned will be credited within 3-4 weeks after the completion of the flight segment. For the most current information on the amount points you can earn with Canadian North, please visit aurorarewards.com. The amount of points earned is subject to change from time to time at the discretion of Canadian North.

Provide your Aurora Rewards number at the time of booking or check-in for each flight. The name on the reservation must match the name on the Aurora Rewards account for points to be credited.

Calculating Qualifying Points for Air Travel
Qualifying Points are calculated based on the distance flown, the fare paid and the level of membership achieved within the Aurora Rewards program.

Members will earn Aurora Rewards points based on the miles flown for non-stop or direct flights (segments) based on the distance between the origin and the destination, multiplied by the applicable fare class calculation from the booking code, as indicated on your ticket. A Qualifying Segment is defined as a single flight number starting in one community/city and ending in another, not including stops enroute.

A minimum mileage of 500 will be used to calculate the percentage of points earned according to the booking code, when travel is less than 500 miles.

On connecting flights that require a change of plane and flight number, points credited will be calculated based upon the distance from origin to destination for each segment of the trip. Canadian North reserves the right to limit credit for an itinerary to the flight segments listed on your ticket.

Upon request at the time of enrollment after April 30, 2014, points will also be awarded for travel flown up to 30 days prior to enrollment.

Eligible Flights
Aurora Reward Points are earned on scheduled flights booked with Canadian North. Calm Air codeshare flights and charter flights are not eligible.

The following flight numbers are eligible for the collection of Aurora Rewards Points provided they are booked in an Eligible Fare –

  • 400-499
  • 600-699
  • 1100-1199
  • 1200-1299
  • 8000-8999

Eligible Fares
Points will be earned by the fare type/booking code in respect of Eligible Fares (as stated below), in the following manner:
PERCENTAGE
EARNED
*ELIGIBLE FARES ELIGIBLE
BOOKING CODES
125% Super Flex Y, H, V, P
100% Flex, Corporate, Medical,
GN Duty Travel
M, A, T, C, O
25% Saver, PIVUT, Bereavement,
Inter-Community
Stand-By
X, L, Q, R, S, B

Point Earning Restrictions
Points will be credited only for travel flown by the Aurora Reward member on scheduled service flights booked with Canadian North. Calm Air codeshare and charter flight are not eligible for point accumulation. Points are credited to the Aurora Rewards account of the traveller, regardless of who pays for the ticket. Points from one account cannot be pooled or combined with the points of another individual's account. Each member must earn his/her own points.

Points will not be given for the following:

  • Refunded, void or unused tickets, including unused nonrefundable tickets.
  • Airline employees, travel agents, tour conductors, and/or other persons travelling on a non-revenue basis or on travel industry/cargo customer discounted fares.
  • Infants (under age two) travelling without paying an applicable fare. (Points will be credited to the accounts of infants travelling on a ticket purchased at the applicable fare).
  • Free tickets of any kind, including without limitation Aurora Rewards Award tickets, Aeroplan Award tickets, AIR MILES Award tickets, prize winner tickets, or tickets obtained as a result of a Canadian North sponsorship agreement.
  • Tickets purchased to carry excess baggage such as musical instruments and pets or to provide extra space for the primary passenger.
  • Canadian North charter flights.
  • Canadian North codeshare flights operated by Calm Air
  • Tickets issued at fares subject to rules that exclude the earning of points for the fare. Fares excluded from earning points can change without notice. You should always check with Canadian North, the issuing carrier, or your travel agent at the time of booking to ensure that the fare you are purchasing qualifies for points.

Earning Points with Aeroplan
The Aurora Rewards Program also offers you the opportunity to earn points in Aurora Rewards and miles in Aeroplan on the same flights. In order to accumulate Aeroplan Miles, you must be enrolled as an Aurora Rewards member as well as an Aeroplan Member and add your Aeroplan Number to your Aurora Rewards profile. We will credit points for Aurora Rewards and miles for Aeroplan when you enroll in Aurora Rewards and provide your Aeroplan Member Number in your profile prior to completing any flight activity.

The awarding of Aeroplan Miles is calculated in a different manner than Aurora Rewards. For details on Aeroplan Miles earned when travelling on Canadian North flights, please visit: www.canadiannorth.com/info/aeroplan.

Any missing activity on your Aeroplan account must be addressed with Aeroplan.

The awarding of Aeroplan Miles is subject to change or termination at any time at the discretion of Canadian North or Aeroplan, without prior written notice.

Promotional Partners
Periodically, Canadian North partner companies and organizations will offer promotional point earning opportunities for Aurora Rewards members. We will publish details about the opportunities on the Aurora Rewards website at aurorarewards.com/offers.

Points Expiration/Account Closure Policy
Under the Aurora Rewards expiration policy, points will expire two years (24 months) after the month they were earned if there has been no other earning activity within those two years.

Canadian North reserves the right to inactivate or close an account and/or forfeit all earned points under the following circumstances:

  • Fraudulent activity occurs
  • Member requests an account closure
  • Member is deceased
  • Member does not respond to repeated communication attempts regarding the status of his/her account.

Point and Account Discrepancies
You are responsible for verifying that points for qualifying activity is credited to your account. All account discrepancies must be reported in writing within six months of the date of the flight activity. Canadian North is not responsible for the delivery of incoming correspondence. Verbal notification is not accepted. You should maintain copies of ticket receipts and boarding passes for your records until proper credit appears in your Aurora Rewards online activity page.

If points for a qualifying Canadian North flight or qualifying partner activity are not recorded on your statement within 30 days, please follow these procedures:

For Canadian North activity, you may request points to be credited online at  aurorarewards.com/missingpoints.php. You may also send a copy of your airline ticket/ticket receipt and boarding pass(es) to:

CANADIAN NORTH
Aurora Rewards Service Center
Suite 200, 1850 Vanier Blvd
Bathurst, NB
E2A 7B7
General Aurora

General Aurora Rewards Program Conditions

General Conditions
Aurora Rewards is open to individuals for membership and is not available to corporations, partnerships, or other legal entities.

Aurora Rewards points have no monetary value and as such cannot have value in any monetary claim against Canadian North, or its affiliates or parent companies.

Aurora Rewards membership is a program that can be cancelled by Canadian North at any time and without compensation for any points then accrued, including without limitation, abuse by the member of any of the terms and conditions of the program.

Each member is responsible for understanding and keeping up to date on the terms and conditions of the Aurora Rewards program.

Enrollment Conditions
Canadian North's Aurora Rewards program is open to any person in any country that has not prohibited participation in the Aurora Rewards program. However, members outside of Canada will only receive communications if a valid email address is provided and maintained by member through online member account.

Corporations, partnerships and/or legal entities cannot be enrolled as members.

Members must provide a full name to participate in the Aurora Rewards program. Full name means the given (first) name and family or surname. The full name must be the same as the name on the member's passport or other valid travel document (Government-issued I.D., as outlined by Transport Canada at http://www.publicsafety.gc.ca/cnt/ntnl-scrt/cntr-trrrsm/pssngr-prtct/dcmnts-eng.aspx). Members will be assigned an individual membership number upon enrollment.

Minor children enrolling in the program may only do so with the consent of and by their parents or guardians on their behalf. Minor children shall not create accounts or enroll by their own actions. Accounts in respect of minor children should include their given (first) name and family or surname and ensure that reservations are made to match the name they have used to track rewards attributable to their travel in the program in order for points to be credited. Where minors have been enrolled, parents and guardians shall therefore provide their own email for receipt of notifications and password resets; they shall not provide emails which contact that minor directly. The parents and guardians shall have access to and shall be entitled to obtain information from customer service, direct usage of any accrued benefits in relation to the minors for which they are responsible, and such parents and guardians shall be responsible for all required privacy requirements and consents for the information they provide.

Membership and points accrued are non-transferrable.

Only one person may be enrolled per Aurora Rewards account.

Members may not maintain more than one Aurora Rewards account.

In the event more than one account number is assigned to the same individual, the duplicate account will be closed, and only the applicable point credit, excluding any enrollment bonus, may be transferred to the remaining account.

If an enrollment bonus is offered, it will only be allowed once in the lifetime of the member's account.

Account Security and Password Conditions
With your Aurora Rewards program user name and password, you have access to your account information 24 hours a day, 7 days a week. Without a password, certain transactions may only be done via mail or in person with your Aurora Rewards number and valid identification. Establishment of a password indicates your acceptance of the terms and conditions set forth in the terms and conditions governing your password. A username and password allows you access to a variety of self-service tools and Aurora Rewards account information on AuroraRewards.com, as well as the ability to complete transactions over the phone that could previously be handled only in writing.

Your password cannot be viewed or changed by a Canadian North representative. If you would like to change your password, please sign in at AuroraRewards.com and update your profile. If you cannot remember your password, you may either select to answer a security question online that you have established when setting up your account which allows you to change your password online, or, an email with a secure link to change your password can be sent to you. If you have forgotten your password, please click here to select one of these options.

You are responsible for the selection and use of your password and for maintaining the confidentiality of your password. You should not divulge your password to anyone. If you do, you are solely responsible for any actions that person takes with your password, including, without limitation, any transactions in your account, any violations of the Aurora Rewards program rules, and any further disclosure of your password. Canadian North shall have no liability for losses resulting from unauthorized access to, or use of, your username and password.

Name and Address Change Conditions; Consent to Contact Via Email
Each member will be responsible for letting Canadian North know of any name, email address or mailing address change on his or her account. Please ensure that the name in your Aurora Rewards account (first and last) matches exactly the name on your government-issued photo I.D. used when you travel.

By becoming a member, providing your email and choosing to opt-in to email communications, you are supplying express consent for our contacting you by email in regards to your membership, offers, contests and news from Canadian North and the Aurora Rewards program, or related activities. Furthermore, to enhance your experience as a site member, members agree that we may send out notifications, newsletters and site announcements, and from time to time third party offers from companies that we feel may have something that will benefit you. However, we will provide you with the opportunity to opt-out of receiving different types of communications if you wish (except system communications, or communications required for account maintenance or consummation of services or product ordered, which are mandatory).

Address Change
Documentation may be required for some types of address changes including valid Drivers License, Birth Certificate, Passport or Government-issued I.D. For address changes, a member may update their account address information using their Aurora Rewards username and password by visiting  My Profile page on the Aurora Rewards website, editing their address and attaching any required documentation. Canadian North is entitled to accept all changes provided under that password as valid, and duly carried out or authorized by the member. You may also be able to update your account address by submitting the information via fax or mail.  Members should include their Aurora Rewards number and signature on all requests and documentation.

Fax or mail supporting documents to the Aurora Rewards Customer Service group at:

CANADIAN NORTH
Aurora Rewards Service Center
Suite 200, 1850 Vanier Blvd
Bathurst, NB
E2A 7B7
Fax # 1-866-437-5381

Name Change
The member's signature and Aurora Rewards membership number must be included in all written correspondence. Name change requests cannot be processed over the phone. A copy of supporting legal documentation (e.g., court order, marriage certificate, divorce certificate) must be submitted by fax/mail and will be required for any name change requests.


Fax# 1.866.437.5381

Mail:
CANADIAN NORTH
Aurora Rewards Service Center
Suite 200, 1850 Vanier Blvd
Bathurst, NB
E2A 7B7

Program Changes and Termination
Canadian North, its owners and its program partners reserve the right to terminate or change program rules, benefits, regulations, travel awards, fees, point award levels, and special offers at any time without notice. This means that Canadian North may initiate changes, for instance, impacting partner affiliations, rules for earning point credit, continued availability of awards, award redemption levels, point expiry terms, or adding blackout dates. Canadian North may also limit the seats available for award travel to any or all destinations (including, but not limited to, allocating no award seats on certain flights). Such changes to Canadian North's Aurora Rewards program may include modifications that (i) govern point/mileage credits or other benefits earned on or after the date of change, (ii) change the value of already accumulated points credits or other benefits or (iii) govern points credits or other benefits earned on or after the date of change and change the value of already accumulated points credits, including but not limited to point expiry dates. Furthermore, Canadian North reserves the right to terminate the Canadian North Aurora Rewards program with six months' notice (at which point any unutilized points or benefits shall be forfeited, without compensation). Unless otherwise stated, the terms and conditions of the Aurora Rewards program listed on this Terms and Conditions shall take precedence over the provisions noted on the summary contained on any website page.

Termination or Point Deduction for Violations
Canadian North reserves the right to terminate your membership in the Aurora Rewards program at any time if you violate the program rules, any term or condition of Canadian North's contract of carriage, fare rules, or any other Canadian North rule and regulation that applies to your travel. Termination of your membership will result in a loss of all accumulated points in your account, the cancellation of any unused awards or prizes, and the loss of all other Aurora Rewards benefits. Terminated members are not eligible to participate in any aspect of the program. In lieu of termination, Canadian North may at its sole discretion deduct points from your account, but permit you to continue participating in the program.

Members whose accounts have been terminated for any reason may not reopen new accounts.

It is your responsibility to familiarize yourself with the Aurora Rewards program rules and with the other terms and conditions that apply to your travel on Canadian North. If you have any question about the rules that are applicable to your situation, please check canadiannorth.com or contact an Aurora Rewards Customer Service representative for guidance.

Privacy Statement
We are always conscious and respectful of your personal privacy. See our privacy policy for details.

Canadian North will collect information from our members at several different points on the web site or in email, written or telephone conversations, reservations, purchases, surveys, promotions or otherwise in order to allow you to best enjoy the program features. In addition to our general privacy policy practices, in regards to this program we may share demographic information with our partners in order to optimize program benefits, however, this is not linked to any individually identifiable personal information that can identify any individual person. We may send e-mails or mail about special offers or other offers or information that may be of interest to our members based on the information we collect.

We also may disclose your personal information or financial information to third party agents providing or assisting in our provision of services or products, and to our subsidiary and parent companies and businesses, and other affiliated legal entities and businesses with whom we are under common corporate control.

To operate the program, including processing your transactions and supporting your activities on the site, we may share your personal information with our agents, representatives, contractors and service providers so they can provide us with support services such as authorization of credit card transactions, email origination, receipt or support services, customer relationship management services, order fulfillment, advertisements and promotional fulfillment.

Canadian North may have links to other websites on our site. Some of these other websites contain our brand names and trademarks and other intellectual property that we own; others do not. When you click on these links and visit these other websites, regardless of whether or not they contain our brand names, trademarks and other intellectual property, you need to be aware that we do not control these other websites or these other websites' business practices, and that this privacy policy does not apply to these other websites. Consequently, the operators of these other websites may collect different kinds of information about you, and may use and disclose that information in different ways than we would if it were collected on the site. We encourage you to review their privacy policies and remind you that we will not be responsible for their actions.

As we continue to develop our business, we may at some future date become involved in a transaction in which one of our business units may be acquired or considered for acquisition by a third party. In such circumstances, your personal information would be transferred and/or could be the subject of due diligence investigations by the third party. In the event that Canadian North goes through a business transition, such as a merger, being acquired by another company, selling all or a portion of its assets, or enters bankruptcy, members' personal information will, in most instances, be part of the operations or assets transferred. You agree that we or our successors may do so without your further express consent, and you agree that the successor may continue to possess and use the information conveyed in accordance with the terms of this policy. If as a result of the business transition, the members' personally identifiable information will be used in a manner different from that stated at the time of collection members will be given notice.

If we decide to change our privacy policy, we will post those changes here so our members are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. As such, please review this privacy policy periodically as we may modify it from time to time. If our information practices change at some time in the future, we will notify all registered members of any change to this privacy policy either by posting a notification on the site or via email, unless you have opted-out of receiving email from us, and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our site periodically. Continued use of the site after changes are posted or emailed constitutes your acceptance or deemed acceptance of the terms as modified. Each time you visit the site or provide us with information, by doing so you are accepting the practices described in this privacy policy at that time.

Governing Law
The rights and obligations created by the Aurora Rewards program will be governed by the laws of Alberta.

© 2017 Canadian North Inc.

Last updated 07/27/2015

Award Travel and Redemption Conditions

Award Transfer
Points may be redeemed for award tickets in the name of passengers other than the Aurora Rewards member, but award tickets are non-transferrable once issued. Members are prohibited from selling or bartering award tickets.

Capacity Controls
Seats available for award travel are limited and may not be available on all flights.

Changes for Awards Travel Tickets
Changes to award travel dates and times are permitted if the rules below are followed and there is space available for reward seats.

Changes to award travel ticket dates/times may be at least two hours prior to the departure time of the flight being changed, or the new flight, whichever is soonest. Award tickets booked within two hours of departure are nonrefundable and cannot be redeposited or reissued. No changes will be permitted to the first flight of award tickets booked within two hours, however date/time changes to the return are permitted if the return flight is not within two hours and the change is made at least two hours prior to the departure flight. A $75 plus GST change fee applies each time a change is made Date/time changes to the return portion of an award ticket are permitted at least two hours prior to the departure flight. Taxes and fees will apply.

Aurora Concierge Gold and Diamond members do not pay the change fee however two hours advance notice of changes is required and space must be available for reward seats.

Routing changes are not permitted.

Cancellation of Awards Travel Tickets
Award travel tickets may be cancelled up to two hours prior to departure. A fee of $75 plus GST applies to recredit the points to the member's account.

If travel is not cancelled two hours prior to departure and the award ticket is not used, all points are forfeited.

Once travel has commenced on an award ticket, the award is considered used. Points will not be credited back to the account for the unused portion of the ticket.

Aurora Concierge Gold and Diamond members do not pay the recredit fee, however, the award ticket must be cancelled at least two hours prior to departure.

Awards for Children
Award levels for children and infants are the same as for adults. Infants under two years of age who are not occupying a seat do not require a ticket.

Lost or Stolen Award Tickets
If an Aurora Rewards award ticket is lost or stolen, notify your nearest Canadian North Customer Service representative at 1-800-661-1505. A $75 plus GST fee will apply for replacement of tickets.

Name Changes
Name changes are not permitted once an award ticket has been issued.

Open Jaw
Open-jaw travel is not permitted.

Taxes, Fees and Other Charges
The payment of any taxes, fees, and government or airport-imposed charges is the responsibility of the passenger. Award travel tickets do not include Federal Excise Tax, other sales taxes, Passenger Facility Charge(s) for each flight segment, or the September 11th Security Fee for each flight segment.

Taxes and fees for award travel are the responsibility of the passenger and must be paid at the time the ticket is booked. 

Award Travel Routings
Routing restrictions apply for award travel. Valid routings vary based on the operating carriers of the award ticket. Any exceptions or variations to these routings may require additional fees or points for the award.

Standby
Standby travel is not allowed.

Stopovers
No stopovers are permitted unless Canadian North's schedule requires an overnight to make a connection. .

Ticketing
Award tickets may be issued only by Canadian North on Canadian North ticket stock.

All other air travel must be ticketed separately from award travel. For international award ticket travel, if a published routing does not exist between two cities or service is not offered via a published routing, travel must be within the maximum permitted mileage. Completely open tickets will not be issued.

Award Ticket Validity
Award tickets are valid for one year from their date of issue. If a portion of the original ticket has been used, it is valid for one year from the date travel commences at the point of origin on the original ticket. If no portion of the original ticket has been used, ticket validity is one year from the date of issuance of the original ticket. Reissuing of award tickets does not extend their ticket validity.

Waitlist
Wait listing for flights is not permitted.

Redemption of Gift Cards and Merchandise
Aurora Rewards points may be used to redeem for gift cards and merchandise, as detailed on the Aurora Rewards website. Items may not be exactly as they appear, may change from time-to-time without notice, and may not always be available.

Delivery of Gift Cards and Merchandise
Gift cards and merchandise will be delivered to the address on the member's profile, (unless otherwise indicated in the redemption process) using Canada Post service. Canadian North is not responsible for lost or stolen items, for any delays in delivery, for any damage incurred during transport, nor for incorrect addresses.

Cancellation of Gift Card and Merchandise Redemptions
Gift card and merchandise redemptions can be cancelled the same day the request is made for no fee. Points will be recredited back into the member's account.

If a request for a cancellation occurs the day after a redemption, and the gift card or merchandise have not been sent out, a restocking and recredit fee of $75 plus GST applies. This fee applies equally to all members.

Returns
Returns are permitted provided the member arranges and pays for the shipping and the item is received as new condition, with all original packaging intact such that resale as "new but opened goods" is determined possible. A restocking and recredit fee of $75 plus GST applies. This fee applies equally to all members.

Qualifying for Aurora Concierge

You've reached Aurora Concierge status and now it's time to enjoy the comfort, convenience and those little extras that you deserve. Get to know all the details of your benefits and make the most of them.

Aurora Concierge Qualification
Aurora Concierge status can be earned through either the total number of Qualifying Segments flown or the total number of Qualifying Points earned. Qualifying Segments and Qualifying Points are those earned when travelling on Eligible Fares and Eligible Flights. Click here for the definition of a segment and how points are calculated for flights.

Aurora Rewards bonus points do not count towards Aurora Concierge qualification.

Aurora Concierge is achieved when the following levels are reached -

  • Aurora Concierge Silver - 12,000 Qualifying Points or 12 Qualifying Segments
  • Aurora Concierge Gold - 20,000 Qualifying Points or 18 Qualifying Segments
  • Aurora Concierge Diamond - 30,000 Qualifying Points or 30 Qualifying Segments

The qualification time frame for Aurora Concierge status is from January 1 to December 31 of each year.

The Qualified Benefit Period (QBP) is applicable the year after qualification and is effective from March 1 to the end of February of the following year.

Aurora Concierge Point Bonus
As an Aurora Concierge member, you receive Aurora Rewards bonus points in addition to your Qualifying Points for every Eligible Flight. Diamond members earn a 15% point bonus, Gold members earn a 10% point bonus, and Silver members earn a 5% point bonus. This bonus is applied based on the points earned for the flight. These bonus points do not count towards qualification for Aurora Concierge status.




Last updated 02/04/2015